Inbound message | Chat Bridge

Notification of an inbound message sent by a user to your WhatsApp Business number (type: message).

The message object includes the content type (text, image, video, document, audio, button, location, contacts) and its data, along with the sender (from, from_user_id). The context field is only included when the message is a reply to a message you previously sent, and indicates the original message_id it replies to.

For contacts messages (a user shares one or more contacts as vCards), message.contacts carries the shared contacts. Every field is optional — Meta omits the ones the user did not have in their address book — and any extra field Meta sends (e.g. vcard, origin) is propagated as-is: do not assume a closed shape.

Notification of an inbound message sent by a user to your WhatsApp Business number (`type: message`). The `message` object includes the content type (`text`, `image`, `video`, `document`, `audio`, `button`, `location`, `contacts`) and its data, along with the sender (`from`, `from_user_id`). The `context` field is only included when the message is a reply to a message you previously sent, and indicates the original `message_id` it replies to. For `contacts` messages (a user shares one or more contacts as vCards), `message.contacts` carries the shared contacts. Every field is optional — Meta omits the ones the user did not have in their address book — and any extra field Meta sends (e.g. `vcard`, `origin`) is propagated as-is: do not assume a closed shape.

Payload

The payload of this webhook request is an object.

phone_number_idstringOptional

message_idstringOptional

type"message"Optional

statusenumOptional

reply when the message replies to a message you previously sent (message.context carries the original id); no_active_session when it arrived outside an active session.

messageobjectOptional

Response

200

Event received by the client.

Notification of an inbound message sent by a user to your WhatsApp Business number (type: message).

1	{
2	"phone_number_id": "123456789012345",
3	"message_id": "wamid.HBgNNTIxNTU1MTIzNDU2NxUCABIYFjNFQjBDMTAyRjg5NzRBMEE4RUNE",
4	"type": "message",
5	"status": "no_active_session",
6	"message": {
7	"from": "5215551234567",
8	"from_user_id": "MX.1224908842238272",
9	"timestamp": "1716249600",
10	"type": "text",
11	"text": {
12	"body": "Hola, necesito información sobre sus servicios"
13	}
14	}
15	}